If you require urgent medical attention outside of normal surgery hours please dial 111 to access the NHS 111 Service
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, an out-of-hours doctor, a walk-in centre or urgent care centre, a community nurse, an emergency dentist or a late-opening chemist.
The fully trained NHS 111 team will collect the caller's personal details, and obtain further information about the nature of their call. They will then make recommendations as to whether a patient needs to be transferred to the BrisDoc Out of Hours service.
If this is the case NHS 111 will book patients into either a telephone advice appointment, or a face to face consultation at one of our primary care centres. If there is a clinical need that requires a home visit the BrisDoc team will arrange this:
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.